Consignment Store Frequently Asked Questions & Contract Terms
How does your consignment shop operate?
We make the consignment process as simple as we can for your convenience. We understand and appreciate that moving, redecorating, downsizing or settling an estate is an extremely stressful experience & we strive to assist you in that process.
In order to determine the marketability and price of your furniture before you go to the expense of having it transported, we ask that you e-mail pictures to upscaleconsignment(at)comcast.net or bring in pictures of your items to the gallery. We will ask you questions such as age of the items, condition, brand names, where purchased, and approximate retail. For upholstered pieces we sometimes request that you bring in a seat cushion so that we have a better idea as to the items overall condition and desirability.
If you are unable to transport the furniture to our store we can arrange to have it picked up, but that service is at your expense. We have several delivery services available and we will work to get you the most reasonable rate.
Small items such as lamps, mirrors and other decorative accessories can be brought to the gallery at any time. Our hours are Monday through Saturday, 10:00 a.m. to 5:00 p.m. We would appreciate consignors to visit us by 4:30 p.m.
Please notify us 24 hours in advance if you've decided not to send in any or all of the items as we start preparing the showroom floor for your items the day before they are expected to arrive.
What is accepted?
Furniture, home accessories, china, crystal, sterling flatware, sterling accessories, prints, paintings, lamps, and bric brac. We require that all items be in very good to excellent condition (no chips, cracks, holes, tears, stains, water damage, pet hair, and/or any type of odors such as nicotine, mildew, etc.). Please clean items before bringing them in on consignment.
****Should an item arrive that does not meet our standards of quality and condition you or your agent will be notified to pick up the item(s) within 24 hours. After that period we will donate the item(s) on your behalf to a local non profit agency & that agency will be responsible for sending you a receipt for the donation. IF the item is not acceptable to be donated we will dispose of it as we deem necessary. ****
You are welcome to e-mail photographs of your furniture to us at upscaleconsignment (at) comcast.net. Please make a reference to furniture in the subject line of your e-mail. We do not accept electronics, appliances, bath, any type of bedding or kitchen ware. Call us if you are uncertain before you go to the trouble of bringing items in.
How are consignment prices set?
Like you, we want to get the most that we can in a reasonable selling time. Though we welcome your input regarding pricing, we have 27 years experience in the Vero Beach resale market and trust you to rely on our expertise to set a fair selling price.
How long is the consignment period?
Because of our fair prices and the attractive way your items are arranged on the gallery floor, Consignment Gallery typically sell 95% of consigned merchandise within the 120 day consignment period. The consignor is responsible for retrieving any unsold items at the 120 day mark, with a 48 hour advance notification. Items not claimed by the expiration date become the property of Consignment Gallery.
When the item sells you receive 50% of the agreed upon selling price. We do not negotiate our prices nor do we call you up with offers from our customers. However, if the item has not sold in 30 days, we do mark the item down by 10%. This is an ongoing process every 30 days during the 4 month period of the contract. Please do not hesitate to contact us should you need any additional information.
Checks are ready the 1st business day of the month following the month in which the item sold. We do not call when items have sold. You can pick up your check between the 1st and the 7th of the month. Any checks not picked up will be mailed on the 8th of the month. We welcome you to call us on the 1st business day of each month to inquire about the status of your consignment(s) & payment.
More questions? Please contact Consignment Gallery 772-778-8919. You may also contact us via email: upscaleconsignment (at) comcast.net.
Welcome, no pressure selling, just good old fashioned friendly service!
We do not have many rules, but because the used furniture and consignment merchandise for sale is owned by others, we do observe the following:
All prices are firm.
We cannot accept returns or give refunds, nor can we hold items or accept deposits. All items are sold “as is”. It is the buyer’s responsibility to carefully inspect items before making a purchase.
We prefer that purchased furniture be picked up within one week from the date of purchase but will do our best to accommodate your needs. Due to our limited storage space, fees may apply for furniture stored for an excessive period of time.